Refund Policy
Last updated October 5, 2026
30-day money-back guarantee. If Rockland Scanner isn't right for you, ask within 30 days of purchase and you'll get a full refund. No forms, no questions you have to answer.
How to ask for a refund
Email support@rockland-analytics.com within 30 days of your purchase. Include the email address you used at checkout and, if you have it, your order number from the receipt. You can also ask Paddle directly at paddle.net, since Paddle processed your payment.
What happens next
- We approve refunds within 30 days of purchase in full, whatever the reason.
- Paddle returns the money to your original payment method. It usually appears within 5 to 10 business days, depending on your bank.
- The license key from that purchase is deactivated, and the software returns to its unlicensed state on your computers. Your saved reports stay on your computer.
Updates renewals
The same 30-day guarantee applies to a $149 updates renewal, counted from the date of the renewal purchase. Refunding a renewal ends the extra year of updates; the license you already own keeps working.
After 30 days
After 30 days, purchases are not normally refundable. If something has gone wrong, such as a duplicate charge or a problem we can't fix, email us and we'll work it out with you.
Your legal rights
This policy doesn't affect any rights you have under the consumer protection laws of your country.
Contact
Rockland Analytics LLC, support@rockland-analytics.com